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Attendee FAQs

Questions? We have answers! Check out our full list of frequently asked questions below.

Basic Show Information

What are the dates and location of the 2019 Show?

The 2019 National Restaurant Association Restaurant, Hotel-Motel Show® will be held May 18-21 at McCormick Place in Chicago, Illinois.

What are the Show hours?

National Restaurant Association Show Exhibit Hall Hours:

  • Saturday, May 18 - Monday, May 20: 9:30 a.m. - 5:00 p.m.

  • Tuesday, May 21: 9:30 a.m. - 3:00 p.m.

Who may attend the Show?

The National Restaurant Association, Restaurant, Hotel-Motel Show is open to professionals involved in the restaurant, foodservice, and hospitality industry.

How can I join the online conversation about the Restaurant Show?

Join us online at Facebook, Instagram, and Twitter.

Registration and Badges

How much does it cost to register?

Register now and save with Advanced pricing of $89.
Regular price: $129

What is included with my Show badge?

  • North Hall Exhibits

  • South Hall Exhibits

  • Lakeside Center Exhibits

  • BAR at the Show

  • Bellavita Italian Pavilion

  • Innovation Hub

  • Education Sessions at Innovation Theater and the Learning Center

  • TECH Pavilion

  • World Culinary Showcase

  • Signature '19

  • The Block Party

Will badges be mailed in advance of the Show?

Show badges can be picked up on-site or mailed in advance of the Show. If badge mailing is chosen, it will be mailed to your attention at the address selected during the registration process.

If you register after May 3, 2019, badges must be picked up at McCormick Place.

What will be included with the Show badge if I elected to have it mailed to me?

Show badge mailing will include the Show badge, transportation guide, and a complimentary Metra Electric Train ticket. Badge lanyards and Show bags will be available throughout McCormick Place.

Do I have to be a member of the National Restaurant Association to attend?

No, but you must be affiliated with the restaurant/foodservice or lodging industry. A business card or tax ID number is required to register for the Show. Your company's accounting/finance department can provide you with the tax ID number. Please note: The National Restaurant Association Show is for trade only and is not open to the public.

Do National Restaurant Association members receive complimentary badges to attend the Show?

Yes. Members of the National Restaurant Association are entitled to receive a complimentary badge for the Show.

Who do I contact if I have questions about National Restaurant Association Membership or my membership account information?

Contact National Restaurant Association Membership by phone at (855) 514-8115.

Can I use a credit card or a check to register?

Registration may only be paid for with a credit card. We accept all major credit cards (American Express, Diner's Club, Discover Card, MasterCard, and Visa). Please note: We do not accept checks.

Are purchase orders and wire transfers accepted?

No, purchase orders and wire transfers are not accepted.

What are the refund and cancellation policies?

Registered attendees are required to submit their cancellation request to the National Restaurant Association customer service department at restaurant@experient-inc.com by April 5, 2019. After this time, no refunds will be issued.

Are attendee substitutions permitted?

Yes, substitutions may be made if the original registrant submits the request in writing including the name, company, phone, and email of his/her replacement. Original payments cannot change and/or be substituted. If badge has mailed, original badge must be returned with the letter.

Once badge mailing has stopped, badge, letter, and identification must be brought to on-site registration for substitution to occur. Please note: If badge has already been used, a substitution will not be approved.

Sharing of badges is not permitted.

What are the on-site attendee registration hours?

Friday, May 17
2:00 - 5:00 p.m.

Saturday, May 18-Monday, May 20
8:00 a.m. - 5:00 p.m.

Tuesday, May 21
8:00 a.m. - 2:00 p.m.

You may pick up your badges on-site during these hours as well.

Travel Arrangements

How do I make hotel arrangements?

Visit the Hotel Discounts page of our website to make hotel arrangements for the 2019 Show through National Restaurant Association Show Official Housing. Room availability and reservations are limited.

Is shuttle service provided?

Yes. Complimentary shuttle service is provided between official hotels and McCormick Place from Saturday, May 18 through Tuesday, May 21. A complete listing of hotels with corresponding shuttle route information will be available soon.

Show Floor

What events will occur during the Show?

Visit our Show Floor page for more information on Show features and after-hours events.

How many exhibitors will be at the 2019 Show?

We expect more than 2,300 companies.

When will you release the schedule for the Innovation Hub & Learning Center?

We expect to finalize the schedule soon. 

Where can I get a wheelchair or mobile scooter for the Show?

Mobile scooters can be rented from Scootaround for use during the Show. Please contact Scootaround directly, at the number listed below, for pricing and availability.

Scootaround
(888) 441-7575
www.scootaround.com

How do I remove merchandise from the Show floor?

Product removal from the Show floor should be accompanied by a Merchandise Removal Pass distributed by exhibitors who desire to give away product to a Show attendee. The pass must be signed by a representative of the exhibiting company authorizing the attendee to remove product from their booth and the building. Security personnel will not permit attendees to leave the building without the required pass.

How long does it take to walk the Show floor?

Allow at least two days to adequately cover the entire Show.

Are children allowed in the Show?

No one under 16 years of age will be permitted on the Show floor at any time regardless of affiliation or circumstances. This includes infants and toddlers. Absolutely no strollers or infant carriers (worn or carried) are permitted at any time on the Show floor. Children ages 16 to 18 years of age are permitted only if accompanied by an adult at all times.

The National Restaurant Association reserves the right to request proof of age from any one at any time. This rule is strictly enforced and there are no exceptions to this policy. This rule applies to all exhibitors and attendees. Registration of anyone under 16 years of age is unauthorized and in violation of these policies.

When will I receive my Show Guide?

The Exhibit Guide & Program will be available at McCormick Place all four days of the Show, beginning Saturday, May 18. It is not available prior to the start of the Show. To view 2019 Show exhibitors, please view the online floorplan.

What is the dress code?

The dress code for Show is business casual.

Future Shows and Additional Questions

What are the 2020 Show dates?

The 2020 National Restaurant Association Show will take place on May 16-19, 2020, at McCormick Place in Chicago.

Who should I contact regarding exhibitor questions?

Please contact restaurant@experient-inc.com or by telephone at (800) 967-4590 (domestic callers) or +1 (240) 439-2968 (international callers).

Who do I contact if I have additional questions?

If you have a question about National Restaurant Association Membership, call (855) 514-8115.

If you have a registration inquiry, email restaurant@experient-inc.com or call (800) 967-4590 (domestic callers) or +1 (240) 439-2968 (international callers).

For all other inquiries, call (312) 853-2525.