Break Out of Management and Into Leadership
Saturday, May 20, 10-11 a.m.
We've all heard that management is doing things right while leadership is doing the right things or, that managers ask 'how' and 'when' and that leaders ask 'what' and 'why.' The fact is that most leaders were managers first. Join Wendy Harkness from CPO for Hire, LLC as we discover the path from management to leadership.
Introducing Generation Z: The World’s Newest Influential Decision Maker
Saturday, May 20, 12-1 p.m.
Join GP PRO for a look into the mindset of the newest discerning patron: Generation Z, known as kids age 10-17. Get to know this group and its impact on your business. Hear from two members of Gen Z and get a food service operator's strategy for satisfying these young palates and sensibilities.
Sponsored by GP PRO
The Right Recipe for Restaurant Cybersecurity
Saturday, May 20, 2-2:45 p.m.
Data breaches continue to hit restaurants. While payment card data is still sought, hackers these days are also looking to steal other information or even lock you out of your system until you pay a ransom. What more can restaurants do to best protect themselves from hackers? Attend this session to learn about these issues and more.
Get Connected: Best Practices in Employee Engagement from Top Brands
Saturday, May 20, 4-4:45 p.m.
Can you have a highly engaged customer base without a highly engaged workforce? Today's most successful brands know the answer is "no." Join David Cantu, Co-founder/ Chief Customer Officer of HotSchedules, as he reveals the best practices for building and growing a highly engaged workforce with real stories from CEOs, operators, and managers.
Sponsored by HotSchedules
Attracting and Retaining Talent in a Challenging Environment
Monday, May 21, 10-10:45 a.m.
Recent industry research reveals staffing issues are a top concern across the industry and keeping many of us up at night. The National Restaurant Association Educational Foundation will share some key research highlights about recruitment and retention and industry veterans will share top practices to attract the best people and keep them longer.
Eat My Compost
Sunday, May 21, 12-12:45 p.m.
Sustainability for restaurants and food service operations has many facets, each one achievable in their own right. Join Chef Jehangir Mehta as he shares the issues and possible solutions with waste in the industry.
The Impact of Customer-Facing Technology on Restaurant Design
Sunday, May 21, 2-2:45 p.m.
Joe Carbonara, Editor, FE&S Magazine, reveals how customer-facing technology such as online ordering, mobile apps and kiosks can add to the customer’s experience without compromising a restaurant’s brand promise.
Key Trends Shaping the Future of Foodservice
Monday, May 22, 12-12:45 p.m.
Let the National Restaurant Association’s Hudson Riehle and Annika Stensson help you make smart, strategic decisions to grow your business with key NRA research highlighting the restaurant industry's unique trends, challenges and opportunities.
Restaurant Industry 2020
Monday, May 22, 2-2:45 p.m.
Join Shane O’Flaherty, National Director of Hospitality and Travel from Microsoft, as he explores how the restaurant industry is responding to ever-changing consumer profiles and tastes, and their desire for more connected experiences. With many new disruptive players in the market, how can you win in business and win customers' hearts, appetites and minds?
Sponsored by Microsoft
Bridging the Atlantic: U.S. and U.K. Restaurant Trends
Monday, May 22, 4-4:45 p.m.
Thinking of entering the UK restaurant market, or looking for strategies to export to your US restaurant? This session will highlight the critical trends sweeping the US and UK foodservice arenas. Industry experts on the US and UK markets will examine opportunities from both countries which can be applied to grow sales and enhance customer satisfaction.
Global Innovation: What We Can Learn from the Best New Concepts
Tuesday, May 23, 10-10:45 a.m.
The restaurant industry is more competitive than ever before, forcing operators to work harder to keep up and innovate faster to get ahead. Michael Schaefer from Euromonitor International will explore the best of restaurant innovation around the world, with a focus on strategic examples operators can use to improve their own outlook.
Customer Intimacy is Within Your Reach
Saturday, May 20, 11-11:30 a.m.
Breaking through and having an effective, scalable conversation with the guest starts by creating an internal, 360-degree data view of the guest from proprietary and public data sources that marketing teams control. You'll learn from Datavail’s Evan Eakin and Dominic Yacovella on how savvy marketers take charge of their data to create actionable personas that achieve effective marketing communications.
Sponsored by Datavail
How to Achieve a 12% Sales Increase With a Mobile Loyalty App
Saturday, May 20, 1-1:30 p.m.
In today's digital world, many restaurant operators want to launch a branded mobile app but it's not always clear what benefits can be gained. Jim Steinberg from LoyaltyPlant will shed some light on the essential steps businesses need to take in order to increase customer engagement and revenue growth through a mobile app.
Sponsored by LoyaltyPlant
The Foodservice Benchmarking Study: Top Trends to Optimize Your Workforce
Saturday, May 20, 3-3:30 p.m.
The food service industry faces tectonic shifts in the labor, regulatory, and the competitive landscape. Deputy.com, a workforce management software provider, will share insights from their Food Service Benchmark Study which reveals top trends from the voice of actual restaurant owners. Derek Jones will offer takeaways that will enable you to optimize your workforce in this new shifting climate.
Sponsored by Deputy
Hey Siri: Tell Us About the Future of Digital
Sunday, May 21, 11-11:30 a.m.
In less than three years, 50% of all searches will be voice-based. Dahlia Gazzar, the guru of all things digital, will demonstrate how technology such as voice searches, chatbots and conversational user interfaces will impact your business.
Building an Enduring Restaurant Following
Sunday, May 21, 1-1:30 p.m.
The Lou Malnati's brand continues to be one of the most beloved Chicago pizzerias, with 47 locations along with hundreds of thousands of pizzas being shipped every year through their e-commerce website. Join us as we discuss how the Lou Malnati's team uses data to understand customers and continuously improves brand advocacy.
Robots in Food Service: Possibilities and Challenges
Sunday, May 21, 3-3:30 p.m.
In the 1800s, we had the first industrial revolution, where textiles, metallurgy and transportation saw rapid adoption of machinery. This milestone saw unprecedented growth in average incomes. We are on the cusp of another industrial revolution today, with robotics reaching prices suitable for mass adoption. Deepak Sekar, CEO and Founder of Chowbotics, will cover possibilities and challenges for robotics in food service.
Sponsored by Chowbotics
Cloud-Based Point of Sale: Crossing the Chasm
Monday, May 22, 11-11:30 a.m.
Point of Sale (POS) technology has undergone numerous disruptions starting with the shift from electronic cash registers, to DOS based computer POS terminals, to Windows and now the Cloud. Cloud POS is crossing the chasm and those late to adopt, do so at their own risk. Join Paul Rubin as he discusses how Cloud solutions have revolutionized restaurant technology.
Sponsored by ParTech, Inc.
Restaurant Accounting Best Practices
Monday, May 22, 1-1:30 p.m.
Don’t miss out on recognizing the 10 critical functions of any restaurant accountant or accounting system to ensure financial success for restaurants. John Moody, Founder of Restaurant 365, will explore how these functions tie together to create the financial picture of the restaurant business, and how small changes can make big impacts on profits.
Sponsored by Restaurant 365
Why Large Businesses Can No Longer Afford to Ignore Advanced Food Safety Technologies
Monday, May 22, 3-3:30 p.m.
Food safety and compliance are cost centers, and while important to quality and safety, can erode margins. New technologies lower operating costs, and can improve metrics, greatly impacting your overall food safety culture. John Sammon from ParTech, Inc. will discuss different technologies such as GS 128 barcodes, IoT devices and sensors, wireless, internet, and cloud reporting.
Sponsored by ParTech, Inc.
Lifehacks for Busy Professionals
Tuesday, May 23, 11-11:30 a.m.
Life is too short, and you're constantly being asked to do more with less. This session will demonstrate apps and productivity tips to help you get untethered from your manual workflows and desktop! Learn from expert Tess Vismale of DAHLIA+ and discover how you can automate actions so you get more time for your day, work well even when you're on-the-go so work doesn't pile up, and find new apps that can help with your workflow.